Responsible Gaming
Gaming Should Be Entertainment
At Neosurf Casino Australia, we believe that online gaming should be an enjoyable form of entertainment only. Gaming is never a way to earn money or solve financial problems. If you find yourself viewing gaming as a source of income, it may be time to reassess your relationship with gambling.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
All players must be at least 18 years of age or the legal gambling age in your state or territory in Australia, whichever is greater. We are committed to preventing underage gambling and take this responsibility seriously.
By using our services, you confirm that you meet the legal age requirements in your jurisdiction.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Gambling with money intended for essentials (rent, bills, food, medications)
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or partners
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, education, family, or social responsibilities
- Borrowing money or going into debt to fund gambling
- Lying about the extent of your gambling activities
- Unsuccessful attempts to reduce or stop gambling
- Using gambling to escape stress, depression, or other problems
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Features
Most reputable online casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you are willing to lose in a session or period
- Session Time Limits: Set automatic reminders or lockouts after a certain duration
- Reality Checks: Receive periodic notifications during play to remind you of time and money spent
- Self-Exclusion: Temporarily or permanently block yourself from accessing gaming platforms
- Cooling-Off Periods: Take a break from gambling for a set number of days
We encourage you to use these tools to maintain responsible gaming habits.
Support Organizations
If you or someone you know needs help with problem gambling, please contact one of these organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (available 24/7)
United Kingdom
- GamCare – Free counselling and support service for problem gamblers
www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Referrals and support services
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (available 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Phone: 0800 1 372 700 (confidential and free)
If You Have a Problem, Seek Help Now
Problem gambling is a serious issue that affects millions of people and their families. Help is available, and recovery is possible. If you think you or someone close to you may have a problem with gambling, please don't wait—reach out to one of the support organisations listed above.
Remember: It's never too late to ask for help. All support services are confidential, free, and staffed by trained professionals who understand problem gambling.
Your wellbeing is important to us. Please gamble responsibly.